You can enter your discount code at checkout before completing payment. The discount will be applied automatically if the conditions are met.

You will immediately receive an order confirmation email upon successful checkout. Once your package ships, we’ll send a second email containing your tracking number and a direct link to the tracking page. You can also check your order status via:
- Our website’s “Order Tracking” page (if available).
- The carrier’s official website (e.g., DHL, FedEx, USPS) by entering your tracking number.
Important Note: For security reasons, please verify that emails are sent from our official address (e.g., service@imosse.com) and avoid clicking suspicious links.

This is common in international shipping. It usually takes 2–5 business days for the package to be scanned and updated for the first time after leaving our warehouse and reaching the destination country’s entry port. Please wait patiently. If no updates appear after 2 weeks, contact us at service@imosse.com for assistance.

Due to the nature of Lucky Scoops and mystery items, all such products are final sale. Each order is uniquely curated and customized, therefore returns or exchanges are not accepted.

Yes. Many of our products, including Lucky Scoops and mystery items, are customized and curated individually, which makes each order one of a kind.

We currently ship internationally. Available shipping destinations and rates will be displayed at checkout.

However, due to logistics restrictions and local regulations, we currently cannot deliver to the following countries/regions:
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
For non-US orders over $59.99, shipping is free. Orders below this amount will incur a $9.90 shipping fee. (Please adjust this rule based on your primary target markets.)

Processing time: 3–5 business days

Shipping time: Typically 7–20 business days, depending on destination and customs processing. Please note that delivery times may vary due to customs inspections or local carrier delays.

⏰ When will my package be shipped?

If you did not purchase a packing video, your package usually ships within 5–12 days.

If you purchased a packing video, your package usually ships within 10–25 days, as additional time is required for video recording and processing.

Yes. Once your order is shipped, you will receive a tracking number via email, and you can also check the status on our Order Tracking page.

Customs duties, taxes, or import fees (if applicable) are determined by your local customs authority and are the responsibility of the recipient.

In rare cases, packages may be delayed, held, or returned due to customs inspection. If this happens, our customer support team will contact you promptly to provide solutions, such as re-shipment or refund options when applicable.

If your package experiences delays or is returned, we will work closely with our logistics partners and keep you updated throughout the process. Your shopping experience is very important to us.

Please contact the carrier directly.

They typically leave a notice and schedule a second delivery attempt, or ask you to pick up the package at a designated post office, pickup point, or smart locker.

Pay attention to any notes left by the courier.

Yes, we ship to the United States. Please ensure that:

The recipient’s full legal name is provided

Abbreviations or initials may cause delivery issues

Commercial addresses (companies, warehouses, hotels, restaurants) are not accepted

Yes, we ship to Canada. To ensure smooth delivery: - Please provide the recipient’s full legal name - Incomplete or abbreviated names may result in delays

Yes, we ship to Mexico. Delivery times may vary depending on customs inspection and local carrier operations.

Yes, we ship to Brazil. Important notes:

Estimated delivery time: 15–20 business days

A valid CPF (individual) or CNPJ (business) number is required

The CPF/CNPJ must match the recipient’s name and contact information

Orders without valid tax identification numbers may be delayed or returned by customs.

Yes, we ship to South Korea. Please note:

All recipient information must be written in Korean

A valid Personal Customs Clearance Code (PCCC) is required

The PCCC must match the recipient’s name and phone number

Orders without valid clearance information may be delayed or rejected by customs.

Yes, we ship to Japan for personal use only. Please be aware that: - Commercial addresses are not accepted - We strongly recommend providing the recipient’s full name and address in Japanese - Abbreviated or incomplete names may cause customs delays.

Yes, we ship to Singapore. Orders are typically delivered door to door.

Yes, we ship to Spain. Orders are typically delivered door to door.

Yes, we ship to many countries across Europe, including France, the UK, Germany, Italy, Spain, and more. Country-specific notes:

Some countries support pickup points or lockers only

PO BOX addresses are not accepted in Portugal and Greece

Switzerland may apply additional VAT or duties if parcel value exceeds CHF 62

Ireland limits each package to a maximum of 2 Lucky items

If you encounter payment issues during checkout, please try the following steps:
1. Check details: Double-check all information you entered (card number, expiration date, CVV code, billing address) for accuracy.
2. Contact your bank: If the info is correct but payment still fails, contact your card issuer or payment provider (e.g., PayPal) to confirm your card is active, has sufficient balance, and has no transaction restrictions.
3. Try another method: Refresh the page, switch browsers (Chrome recommended), or use an alternative payment method (e.g., PayPal, Apple Pay, Google Pay, Visa, Mastercard).
4. Contact us: If none of the above works, email us at service@imosse.com with as much detail as possible, including:
- Your device’s operating system (e.g., iOS, Android, Windows, Mac)
- Browser name and version (e.g., Chrome 120, Safari 17)
- Payment method attempted (e.g., PayPal, Visa)
- A clear description of the issue and approximate time it occurred
- Any error codes or messages (screenshots or text are helpful).

Product prices displayed on our site are typically base prices excluding taxes and shipping fees. At checkout, the system automatically calculates and adds applicable shipping costs and taxes (e.g., VAT) based on your delivery address. If the final total differs significantly from your expectation, review the itemized breakdown first. If you still have questions, contact us at service@imosse.com for clarification.

We accept multiple secure payment options for customers worldwide.

You can pay using:

Credit / Debit Cards (Visa, Mastercard, American Express)

Apple Pay

Google Pay

Shop Pay

PayPal

Yes ✨ Our checkout automatically supports multiple currencies. Your bank will convert the payment if needed.

Absolutely. All payments are processed through Shopify Payments and PayPal, which use industry-standard SSL encryption and secure checkout technology. Your card details are never stored on our servers.

Payments may be declined for several reasons: Incorrect card information Insufficient funds Bank security restrictions on international payments Payment blocked by your bank If your payment fails, please try another method or contact your bank.

Yes! PayPal is available worldwide and is one of the easiest ways to pay.

Yes 😊 We support Klarna in eligible countries, allowing you to split payments over time.

Yes 🇯🇵 Japanese customers can pay using: PayPay Line Pay Konbini (convenience store payment) Credit / Debit cards

Your payment will be charged immediately after your order is successfully placed.

Yes. You will instantly receive an order confirmation email from service@imosse.com upon successful checkout. To ensure delivery, please add this email address to your contacts or whitelist. If you don’t receive it, check your spam/junk folder or contact us at service@imosse.com.

First, double-check the address in your order confirmation email.
- If the item hasn’t shipped yet: Contact us at service@imosse.com within 24 hours of placing your order, providing the correct address—we can update it for you.
- If the item has already shipped: Unfortunately, we cannot change the shipping address at this stage. Please monitor the tracking updates and follow the courier’s instructions to collect your package.

Please carefully verify that you’ve copied and pasted the discount code correctly (including capitalization and spaces), and click “Apply” at checkout. Note the following rules:
- Only one discount code per order.
- Discount codes cannot be combined with other promotions.
- Some codes may have minimum spending requirements or apply only to specific products.
- Codes may have expired.
If you’re sure the code is correct but still not working, email us at service@imosse.com with the code and a screenshot for assistance.

You may request cancellation within 2 hours of placing your order. After this window, your order may already be in processing or packing, making cancellation impossible. If you need to cancel, contact us ASAP at service@imosse.com—while we’ll do our best to assist, we cannot guarantee success.

Due to the “mystery surprise” nature of our products (Mystery Box), we generally do not accept returns or exchanges based on personal preference (e.g., disliking color or style).
However, if you receive a product with objective issues, please contact us at service@imosse.com within 48 hours of receipt and provide photo evidence for:
- Damage incurred during transit.
- Missing items or incorrect quantities.
- Wrong item shipped (e.g., received a different Scoop than ordered).
After verification, we will gladly send a replacement or work out a satisfactory solution. All returned/exchanged items must remain in their original packaging.

Sorry, but because the core appeal of Mystery Boxes lies in their unknown and surprising contents, we cannot guarantee specific items and therefore cannot accommodate exchanges based on taste, preference, or appearance. We strive to offer high-quality, diverse product combinations.

Each standard Scoop contains at least 10–12 carefully selected items. When purchasing multiple Scoops, you often receive bonus gifts (e.g., buy 2 get 1 free, buy 3 get 2 free—check current promotion details for specifics).

No, the contents of each Scoop are randomly curated surprises—that’s part of the fun! However, in the “Order Notes” section at checkout, you may write up to 3 clear preferences or exclusions (e.g., “Please avoid black items” or “If possible, include more green and yellow”). We’ll try our best to consider your requests during packing, but cannot guarantee 100% fulfillment.

We guarantee that all products are genuine and sourced through authorized channels. We partner with brand manufacturers or licensed distributors to ensure quality and authenticity. If you have any doubts about the authenticity of your received item, please contact us.

We specialize in fun, surprise-filled Mystery Boxes. Each box includes a variety of trendy small items, lifestyle goods, or collectibles from different brands. For specific categories and styles, please refer to the product descriptions on our website.

Your exclusive unboxing video will typically be posted on our official TikTok account within 10–20 business days after your order ships. Video production and upload take time—thank you for your understanding and patience.

We are committed to delivering the best shopping experience. If you’re dissatisfied with any aspect of our products or service, please contact us immediately at service@imosse.com. Clearly explain your issue and desired resolution—we’ll listen carefully and work hard to find a solution that satisfies you.

Currently, we primarily serve customers via email (service@imosse.com) and social media platforms (e.g., TikTok DMs). We respond to inquiries within 1–2 business days. Thank you for your understanding.

Our customer support team operates Monday to Friday (Beijing Time), excluding public holidays. Email inquiries may take slightly longer to respond to, but we will handle them as soon as possible.

If your package arrives damaged or there is a product quality issue, please: 1. Take clear photos and videos of the package and items upon arrival 2. Contact our support team within 48 hours of delivery We will assist you as quickly as possible.