Información de contacto

We’re always happy to hear from you.

At imosse, every message is read with care.
Whether you have a question about your order, need help before purchasing, or simply want to share your thoughts, feel free to reach out.

Customer Support

For questions related to orders, shipping, or product details, please contact us by email.

Email
info@imosse.com

We aim to respond within 24 to 48 hours on business days.
As a small, independently run brand, we truly appreciate your patience and understanding.

Before You Contact Us

If your inquiry is related to an existing order, please include the following information in your message so we can assist you more efficiently.

Your order number
The email address used at checkout
A brief description of your issue or question

For order changes, please note that once a parcel has been shipped, we are unable to modify the shipping address, order notes, or items.

Lucky Blind Boxes

If your message is about Lucky Blind Boxes, please keep in mind that all blind box items are randomly selected.
While we do our best to consider order notes when possible, specific requests cannot be guaranteed.

Because of the nature of blind boxes, all sales are final.

Collaboration and Other Inquiries

For collaboration opportunities, press inquiries, or other business-related questions, please email us with a brief introduction and relevant details.

We carefully review every message and will get back to you if it’s a good fit.

A Small Note

imosse is built slowly and intentionally.
Every email is answered by a real person, with care and attention.

Thank you for reaching out, and thank you for supporting an independent brand.